Returns and Right of Withdrawal (Attributable to the Use)
The User may return to bbb any of the products purchased on the Web within 14 days after reception of shipment. You must notify bbb via email to
firstname.lastname@example.org and we will provide you with a form to be filled in and attached along with the product(s) to return. This right is applicable to one, some or all of the acquired products.
This right can be exercised only when the products to be returned are in perfect condition and accompanied by the required documentation of the transaction or a copy thereof. The return costs shall be borne by the user, and the products must be sent back properly and securely packaged. The user shall be responsible for any damages on the product during shipment to our offices.
The right of withdrawal may not be exercised on customized products.
Upon notification of the right of withdrawal to bbb, the User will have 14 days to return the products.
bbb shall refund the total amount, provided that all the above conditions are met, within 14 days since the notification of the right of withdrawal. However, bbb reserves the right to uphold the refund until the complete return of the products or a proof thereof.
The refund will be paid through the same means of payment used for the purchase.
Returns Due to Defective Products or Errors (Attributable to bbb)
In this case, we offer you the following solutions:
- Re shipment of the correct order
- Voucher for the total amount of the product without expiry date
All shipping costs (delivery and reshipment) will be borne by bbb.
In case you requested a product that is out of stock at the time of the claim, you will be given the option of a full refund of the order or a voucher for the same value with no expiration date.